We strive to provide you with the necessary support from the beginning of the project throughout the use of the product. We support you at every stage of process about basic issues, known problems and service requests.
What issues do we assist you with?
Project Initiation and Technical Guidance
At the onset of each project, our team comprehensively explains our aluminum systems and hardware, including detailed insights into the technical aspects such as water tightness, air tightness, wind load resistance, burglar resistance, and fire resistance. This foundational knowledge ensures a robust understanding of our products and their capabilities.
Proposal and Customer Engagement
During the proposal phase, we prioritize continuous communication with our clients. Regular meetings and consultations address all queries and concerns, ensuring a seamless and informed decision-making process.
Manufacturing and Installation Support
Our commitment extends to assisting our partners in the manufacturing and installation phases. We thoroughly review our aluminum systems' test reports, catalogs, manufacturing sheets, and warranty information. This support is crucial in ensuring the correct application of our products in your projects.
Post-Installation Assistance
Following installation, we offer guidance on the optimal use of our aluminum systems. In the event of any operational challenges, our technical team is readily available to provide prompt assistance and resolve any issues, ensuring your continued satisfaction with our products.
